Last Updated: 21st July 2023
At Maruthi Collections (maruthicollections.com), we strive to provide you with the highest quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to assist you with our easy and user-friendly refunds and returns policy. Please read the following guidelines carefully to understand the process, conditions, and timeframes for product returns and refunds.
- Eligibility for Returns
a. Our Returns Policy covers eligible products within 30 days from the date of purchase. To be eligible for a return, the product must be unused, in its original condition, and in its original packaging.
b. Personalized or custom-made items are exempt from our Returns Policy and cannot be returned unless they arrive damaged or defective.
- Initiating a Return
To initiate a return, please follow these steps:
a. Contact our Customer Support Team at shailaja@maruthicollections.com within 30 days of receiving your order to request a Return Authorization (RA) number.
b. Clearly mention the reason for the return and provide your order number and contact information.
c. Our Customer Support Team will respond to your request within 48 hours and provide you with the necessary instructions and the RA number.
- Return Shipping
a. Customers are responsible for the return shipping fees unless the return is due to a defect or error on our part.
b. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
- Return Process
a. Once your return is received and inspected, we will send you an email notification to confirm the receipt of the item.
b. If the product meets our return eligibility criteria, we will process your refund within 7 business days.
c. The refund will be credited to the original payment method used during the purchase.
- Refund Amount
a. The refund amount will be the purchase price of the returned item, excluding any shipping or handling charges.
b. In the case of a return due to a defect or error on our part, we will refund the full purchase price, including shipping costs.
- Damaged or Defective Items
a. If your order arrives damaged or defective, please contact us immediately at shailaja@maruthicollections.com. Provide photos of the damaged item and packaging along with your order number for prompt assistance.
b. We will arrange for a replacement or issue a full refund for damaged or defective items.
- Contact Information
For any questions or concerns related to our refunds and returns policy, please contact our Customer Support Team at:
Maruthi Collections 294, Jal Vayu Vihar, Kukatpally, Hyderabad, India. Email: shailaja@maruthicollections.com
We are dedicated to ensuring a seamless and satisfying shopping experience for our customers. Your satisfaction is our priority, and we are here to assist you with any inquiries or issues.
Please note that this policy is subject to change, and the latest version will be posted on our website. We encourage you to review this policy periodically for any updates.